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Virgin Atlantic allows mid-flight calls

16 May 2012, 12:29

New York - The phrase "Can you hear me now" has entered the jet age.

Passengers on certain Virgin Atlantic flights are now able to use their cellphones to make and receive phone calls at 10 600m, the airline announced.

The British airline's new service could be a blessing for business travellers who want to stay connected during eight-hour flights across the ocean. It could also be a nightmare for the passenger sitting next to them.

"I suspect most passengers, like myself, would prefer not to listen to somebody on the phone for what might be hours," said airline analyst Robert Mann.

Only six passengers at a time will be able to use the system, which the airline says is intended "for use in exceptional situations". Passengers will be able to send text messages, make a call or access e-mail on mobile devices. An airline spokesperson could not say how much a call would cost.

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Initially, the service - which utilises a satellite connection - will only be available for customers of European cellphone providers O2 and Vodafone and US carrier T-Mobile.

The service debuted on Tuesday on the airline's new Airbus A330-300 planes flying between New York and London. It will expand to nearly 20 planes by year-end, from a handful now.

Dubai-based Emirates became the first carrier to allow passengers to use their personal cellphones back in 2008. A handful of other airlines in the Middle East including Oman Air and Royal Jordanian now have similar services.

Passengers today already wrestle for control of the armrest and the few precious centimetres of personal space they have. It isn't clear how the flying public will react to phone calls mid-flight.

George Hobica, founder of AirfareWatchdog, said Virgin will have to restrict times of day when passengers can make calls in order to not wake up fellow passengers on overnight flights.

"But you know what will happen, no one will listen. There will be screaming matches, glares, and probably fisticuffs," he said in a statement. "I for one would gladly choose an airline that bans in-flight yakking over one that allows it."

The New York-London route is very lucrative and competitive.

British Airways and American Airlines have teamed up to offer up to 16 daily flights between the two cities. Virgin only offers five a day, with plans to soon expand to six.

Asked how his airline can compete, CEO Steve Ridgway said last week: "By offering better service."

This new phone service is part of a larger $160m upgrade of the airline's Upper Class cabin, although it will be also available to passengers in coach. Calls are not permitted during take-off or landing or within 400km of US airspace.

- AP

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